Refund policy

For hygiene and safety reasons, no returns are accepted, including for products that are unopened or unused.
Cosmetic products cannot be returned under any circumstances.

Exceptional Cases

A refund or replacement, without requiring the product to be returned, is only possible in the following cases:

• Product received defective

• Product received damaged

• Order error on our part

In these situations, customers must contact our customer service within 48 hours after delivery, providing clear photos of the product and its packaging.

Refunds

Once the claim has been reviewed and approved, the refund or replacement will be processed within 5 to 10 business days, using the original payment method or by resending the product.